Company Return & Refund Policy

Effective Date: 2025.1.21

Thank you for choosing Gastac. We are committed to providing you with high-quality gas spring products. To ensure a smooth shopping experience, please read this Return & Refund Policy carefully before making your purchase.

I. Return Period

We do not accept returns for reasons other than quality issues. If a return is due to a quality issue, you may submit a request within 14 days of receiving the item. Return requests submitted after this 14-day period will not be accepted; in such cases, the item will be returned to the sender at your expense.

II. Return Conditions

We accept product returns only for product quality issues, and all the following conditions must be met simultaneously:

(1) Product condition: The product must be brand new, unused, and uninstalled, without any damage, scratches, or stains.

(2) Original packaging: The product must be returned in its complete original packaging, including all inner liners, labels, plastic bags, and accessories. The carton must not have any writing or courier labels affixed directly on it (if present, please carefully remove them with a utility knife or use a "This Side Up" or similar sticker to cover them).

(3) Non-customized items: This policy applies only to standard specification gas springs. All custom-sized, special-pressure, or non-standard-interface products are considered "final sale" and are not returnable.

III. Return Reasons and Shipping Costs

The party responsible for return shipping costs depends on the reason for the return:

(1) Due to merchant fault (e.g., wrong item shipped, obvious manufacturing defect): Return shipping costs will be borne by us. We will provide you with a prepaid return RA label.

(2) Due to personal reasons (e.g., ordered wrong model, changed mind, found incompatible after purchase): Return shipping costs will be borne by you. You need to choose a shipping method to send the package back. We recommend using a trackable shipping service, as lost packages cannot be refunded.

IV. Restocking Fee

For returns due to personal reasons, we will charge a 20% restocking fee on the original product price to cover packaging wear and inventory handling costs. For returns due to merchant fault (e.g., wrong item shipped), the restocking fee is waived.

V. Return Process

Please follow the steps below strictly. Any package that does not comply with the process may be rejected:

(1) Obtain a Return Authorization Number (RA#): All returns must be pre-authorized. Please contact our customer service team via email or phone within the return period and provide your order number and reason for return.

(2) Approval and RA#: Our customer service team will review your application. If eligible, we will issue you a Return Authorization Number.

(3) Packaging and labeling: Place the product back into its original packaging box, and clearly write your RA# with a marker on a conspicuous area of the outer shipping carton. Note: Packages without the RA# clearly marked on the outer box will be rejected by our warehouse and returned to you, with shipping costs at your expense.

(4) Ship the goods: Depending on your return reason, use the label we provide or your own chosen courier to send the package to the address:

Please contact our customer service via email to obtain the return receiving address.

Please be sure to include a slip inside the carton with your order number and RA#.

VI. Refund Processing

We will process your refund within 3 to 5 business days after receiving your return package and completing the quality inspection.

Refund amount = Original product price – (if applicable) shipping costs – (if applicable) 20% restocking fee.

Shipping charges from the original order (especially expedited shipping) are non-refundable.

The refund will be issued back to the original payment account (e.g., credit card, PayPal). The processing time by banks or payment platforms may take additional business days.

VII. Exchange Policy

Since gas springs are custom‑made products, exchanges are not accepted. Before placing your order，if you can't confirm your need product, please contact customer service sales@gastac.com or whatsapp: +86-13626842823, we are very glad to help you to solve your problem.

VIII. Warranty Terms

We offer a 2-year limited warranty on our gas springs, covering manufacturing defects under normal use. Warranty claims are not governed by this return policy; please contact customer service for specific warranty instructions.

IX. Force Majeure and Disclaimers

Incompatibility due to incorrect specifications provided by the customer (e.g., length, pressure, mounting dimensions) does not fall under "merchant fault" and returns will be treated as "personal reasons."

X. Contact Us

If you have any questions or need to apply for a return authorization, please feel free to contact us:

Email: sales@gastac.com

Whatsapp: +86-13626842823

Please confirm your product model or specifications before purchasing. If you have questions, welcome to consult our professionals!