At Gastac Gas Spring, we are committed to providing high-quality gas springs, gas struts, and lift supports for automotive, industrial, furniture, and other applications. We want every customer to receive the correct product for their needs. Please review our return policy before purchasing.

30-Day Return Policy

Customers may request a return within 30 days of receiving the product. To be eligible for a return, the product must meet the conditions listed below.

Return Requirements

To qualify for a return:

• The product must be unused, uninstalled, and in its original condition.
• The product must be returned with the original packaging and all included accessories.
• Customers must provide the order number, product information, and reason for return before sending the item back.
• Returns must be approved by Gastac Gas Spring before shipment.

Products that have been installed, modified, damaged, or improperly handled are not eligible for return.

Product Compatibility

Gas springs and gas struts are application-specific products. Customers are responsible for confirming the correct specifications before purchase, including:

• Product model or application
• OEM part number (if available)
• Extended length and stroke length
• Force rating (N)
• End fittings and mounting style

If you are unsure whether a product fits your application, please contact Gastac before placing your order. Our team will help confirm compatibility.

Non-Returnable Items

The following products are not eligible for return:

• Custom-made gas springs or special orders
• Products manufactured according to customer specifications
• Installed or used gas springs
• Products damaged due to incorrect installation or misuse

Return Shipping Costs

Customer Responsibility:

If the return is caused by customer reasons, such as ordering the wrong model, incorrect specifications, or changing requirements, the customer is responsible for return shipping costs.

Gastac Responsibility:

If you receive a defective product, incorrect item, or product damaged during transportation, Gastac Gas Spring will provide a replacement or refund solution and cover the related costs.

Refund Process

Once the returned product is received and inspected, Gastac will process the refund within 5–7 business days.

Refunds will be issued to the original payment method. Depending on your payment provider, additional processing time may be required.

Shipping fees are non-refundable unless the return is caused by a product defect, incorrect shipment, or an error made by Gastac.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Order number
• Photos or videos of the product
• Description of the issue

We will review the information and provide an appropriate solution, including replacement or refund.

How to Request a Return

To request a return, please contact our customer service team with your order details:

Email: [Your Email Address]

Our team will provide return instructions after reviewing your request.

Important Notice

For the best performance and safety, please ensure the gas spring specifications match your application before purchase. Installing an incorrect gas spring may affect product performance or cause damage to the application.